Customer reviews for Apple cases

Brilliant!

Fast delivery. Case it brand new. Perfect condition.

I ordered this red leather case for an iPhone 12 Pro Max but was sent a silicone case for an iPhone 11 Pro instead. Customer service was not a great experience. I needed to send the case back and only after they received it would they be able to tell me if they will send me the correct case or will issue a refund. When the case was received, they had me confirm my address and details for sending a replacement. However, they then issued a refund instead as they couldn’t source the item, all while the item is still available for purchase on the website. One message from customer service contained this paragraph: “Please refrain from responding until my return. If you reply with an "OK" or "Thank you," I will need to respond within 24 hours, potentially disrupting my ongoing follow-up process. Rest assured, I will continue to monitor this matter until it is resolved.” A very frustrating and unpleasant first experience with back market, I would recommend avoiding this site if at all possible.

I was a bit sceptical about refurbished products but I have to say that I am very happy with my purchase. The product is top notch, the delivery is ahead of schedule and everything is very well taken care of including the packaging. Highly recommended and I will definitely continue to use Back Market.

all excellent very satisfying to have made this purchase I will definitely buy these refurbished products again.

Great customer service. Arrived on time and looks like a new case not refurbished Awesome. Would use this company again. Already shared with fr

It’s the real thing - very good quality and 1/3rd of the price. I can see why apple charge what they do for these covers as they are really good. Can’t quite see how Back Market sell them so cheap, but I don’t care - happy days!!

I think the quality of the Apple case differs considerably from cheaper alternatives. I have tried both and am much happier with the Apple case. Unfortunately, I find Apple accessories far too expensive. That's why I opted for Backmarket. Everything is great. No faults, new product. I'm really very satisfied.

Brand new sealed, no problem. The colour is "Plum", not "Amethyst" like the photo in this ad (search "apple silicone case plum" vs "apple silicone case amethyst"). But given the low price, I can definitely live with it.