Customer reviews for Refurbished MacBook M2 series

I don’t think this is the seller’s fault, it’s 100% Backmarket. The laptop arrived with a fake charger that was not Apple. It stated this nowhere on the website when I was buying, but when I contacted Support they refused to help or even address my concern - I asked multiple times specifically for the agent Kaan to help with this and was ignored. On top of that, the charger included the wrong plug for my location. Again, I think it’s Backmarket’s responsibility to have researched the country they’re selling in and make sure that the products sold are correct. They issued a ‘credit’ for this that doesn’t even cover the amount it will cost me to buy a compatible plug, not to mind an Apple charger. Absolutely shocked how awful the customer service was - not even willing to acknowledge the issue let alone provide any solution

Really great value and as expected. Fair condition meant a large visible scratch and some more minor ones on the lid, couldn't care less. Screen came with protection and it looks okay (haven't checked under it yet). Ports are tight (not worn out), keyboard excellent, no visible wear and tear. Shipping as expected too, well protected. So overall, highly recommended.

MacBook arrived in very discreet, well padded packaging. The product was graded excellent and it looks like it has just been taken out of its original packaging and then re packaged. No sign of it ever being used. I’m very happy. If i had of bought this being told it was brand new I would of believed it. It did arrive a day late but that is a fault of the courier not back market or the seller. Very happy!

Brought as a present for my wife and she absolutely loves it. Seems to work really well. Only one little dent on the outside and the rest of the machine looks perfect

Assolutamente perfetto! Prodotto in condizioni impeccabili, sia esteticamente che a livello di funzionamento. La batteria dura tantissimo. Consegna puntuale.

Working as if brand new and price was great. Very satisfied.

when i was turning it on and off it was jammed and didn't work and i had to completely turn it off so it can work back. and i didn't get my refund yet.

Have no words. The laptop came with a box saying Apple official refurbished, so straight out of the box I like the honesty of the package. It doesnt want you to believe is a new product. To add more, this shop had a really cool detail putting a letter saying that the product would be cold because of the low temperatures. It advised me to wait 1 hour for room temperature and then 2 hours while charging. When I opened the box, packaging was as if it would be a new brand laptop. Could not believe me eyes when, after setting everything up, I saw that battery life is 100%, charging cicles are only 3, and I started the guarante. Mac guarante starts to run as soon as the first user set up the laptop, so I bought a brand new Macbook Pro M2pro for half the price. If you have any doubst on refurbished, I can tell you is absolutely worth it. Thanks a lot, you won a new costumer!

My Macbook Air 13-inch came quicker than expected and is in better condition than I expected. Apart from the lack of Apple packaging, there are no identifiers that this is a refurbished device. I am over the moon. Thanks Back Market for a brilliant service.