By selecting “Accept all” you allow Back Market and our partners to use cookies and to share your data for all these purposes. We and our partners use cookies and similar tools to measure our site's audience, evaluate the performance of our ads, and show you personalized content and ads.
Except for cookies that are essential for navigating our site, we use these cookies and share your data only with your consent. Learn more about cookies.
186 verified reviews in the last 12 months.
Alvina N.
Purchased on the 6 November 2024
the customer service of Back Market are so nice, replied me all my question within one day.
Reviewed in Ireland on 9 December 2024
Dell Latitude 5290 12-inch Core i7-8650U - SSD 512 GB - 16GB QWERTY - EnglishJohn D.
Purchased on the 24 December 2023
I was looking to replace my HP laptop with a smaller device that I could also use as a tablet. On paper, the Dell has everything I needed - plenty of RAM and a decent processor. Unfortunately, on arrival, it has a US keyboard, but has been set up with a UK keyboard in Windows 11. I logged a service request and subsequently returned the laptop. It transpired that these laptops are US spec and also refurbished in the US. The supplier had no equivalent laptops with a UK keyboard, however, they agreed to send me a set of UK keyboard stickers - I was a bit dubious at first, but when they arrived, they were of professional quality. The laptop is in excellent condition and does everything I want it to and is much faster than the newer HP I replaced. I have subsequently purchased a Dell port replicator and a Dell active pen for it. I would recommend Back Market for any future purchases.
Reviewed in United Kingdom on 9 December 2024
Dell Latitude 5290 12-inch Core i7-8650U - SSD 256 GB - 16GB QWERTY - EnglishEman K.
Purchased on the 16 February 2024
This was a completely worthwhile purchase. The way it functions and operates, I would not be able to tell that it was refurbished. Additionally, communicating with the Back Market team is very easy and their suppliers are just as cooperative. When they didn't have the original model that I wanted to buy, they tried to contact me repeatedly. 7 times as well as a message on the site. They even tried to contact me outside of their office hours to inform me. So I am impressed and pleased with the service and I have recommended this company to my mother for her next laptop purchase as well!
Reviewed in United Kingdom on 9 December 2024
Dell Latitude 7390 13-inch Core i5-8250U - SSD 256 GB - 8GB QWERTY - EnglishDidier L.
Purchased on the 27 December 2023
As for the laptop itself, no problems at all: it's clean, functional and the battery holds up well. I also appreciated having the drivers already downloaded, even though I don't use them (I use Linux). A nice gesture from the vendor. It's a shame, though, that this excellent machine comes with an absolutely pathetic power charger, which isn't super secure and is probably more expensive than anything I've found elsewhere, which I was obliged to buy (€20) because the one supplied, which isn't original, is such a bummer. What a waste. The same goes for the notable absence of the USB-C to USB-A converter (which is normally sold with this laptop). So much for "reconditioning" --' In the end, I had to buy all the accessories new. Having said that, and looking at the accessories alone, I think it still deserves a good score, even though it needed so little to be so much better...
Reviewed in France on 9 December 2024
Dell XPS 13 9380 13" Core i7 1.8 GHz - SSD 256 Go - 8 Go QWERTY - AnglaisMichel C.
Purchased on the 27 October 2024
The PC has arrived and corresponds perfectly to my expectations and the description. The only detail is that it's sold as Azerty when in fact it's Qwerty with stickers (applied neatly). It's not a big deal, but I would have preferred to know beforehand. In any case, a very good buy
Reviewed in France on 9 December 2024
Dell Latitude 7420 14" Core i5 2.6 GHz - SSD 512 Go - 16 Go AZERTY - FrançaisDjeneba D.
Purchased on the 3 October 2024
Computer arrived 1 day earlier than expected. No scratches, clean and works well. I've had it for more than 3 weeks now but I have nothing to say. (Sorry I didn't remove the screen protector so it's a bit dirty lol)
Reviewed in France on 9 December 2024
Dell Latitude 7400 2-in-1 14" Core i5 1.6 GHz - SSD 256 Go - 16 Go AZERTY - FrançaisGrigory T.
Purchased on the 14 January 2024
The delivery went smoothly and on time. The laptop arrived in near-perfect condition, as advertised. The offering was even better than advertised - 16GB RAM instead of 8GB as advertised and a brilliant 4K screen instead of 1080p as advertised. All in all, a good machine after 1.5 weeks of use. However, I'm going to return it because of a major and more or less personal problem: the 4K screen is glossy/glossy (anti-reflection) and not matt/matte (anti-glare). The colours are beautiful and vivid, but I bought it to work mainly on editing and reading text (not just video editing). Reading on a glossy screen causes me a lot of eye strain and headaches, which is a great shame because the laptop is otherwise good. I recommend backmarket update the description of this dell to include more details about the screen (4k glossy/anti-reflective). (PS: there were other issues such as screen flicker [automatic screen brightness adaptation] and performance lag, but these have been resolved by software configurations and reducing the screen resolution to 1080p for faster performance).
Reviewed in Belgium on 9 December 2024
Dell XPS 13 9380 13" Core i7 1.8 GHz - SSD 256 Go - 8 Go QWERTY - AnglaisSteven I.
Purchased on the 21 December 2023
The laptop I bought is a Dell XPS 9380 in excellent conditions. The PC I received is more in 'good' rather in 'excellent' conditions, since excellent is meant to be like new one. That aside, the laptop had a battery issue. The one which was sent to me had a battery life that was at 50% of its original, yet the BackMarket service helped me to send it back and the seller promptly replaced the battery with a new one. The warranty worked just fine. Everything else in the laptop is okay. The components in the hardware are in great conditions according to the analysis done via Dell Support Assist. Overall, the seller is legit. He/she can improve for sure its service by making sure laptops don't need to be sent back in order to get as they should have been at first, but at least if there is a problem, it can be fixed without any issue.
Reviewed in Italy on 9 December 2024
Dell XPS 13 9380 13" Core i7 1.8 GHz - SSD 256 GB - 8GB QWERTY - IngleseEmilie F.
Purchased on the 20 September 2024
I bought the PC in "good condition", I would have put it in very good condition or even excellent, apart from a small poc on the keyboard in a place that you can not see everything is nickel I am satisfied with my purchase, thank you.
Reviewed in France on 9 December 2024
Dell Latitude E7275 12" Core m5 1.1 GHz - SSD 256 Go - 8 Go AZERTY - FrançaisPaco M.
Purchased on the 5 September 2024
Unfortunately I returned it, I needed a touch screen computer and this one does not match the specs, it is not the 2 in 1 touch version. On the plus side it was as good as new and worked very well. The return handling with back Market and the seller was very quick, less than 48 hours and no hassle.
Reviewed in Spain on 9 December 2024
Dell Latitude 7390 13" Core i5 1.7 GHz - SSD 256 GB - 8GB