Order and delivery went well and quickly, 2 days (express) were kept. The mobile phone is externally in top condition, battery lasts 2 days. Unfortunately, after about 2 weeks the camera was defective, no more focus of the camera possible, click when changing mode. However, after an update, the front camera works without any problems. I suspect a hardware problem.

The mobile phone arrived super well packaged, fast delivery. And the device really seems as good as new to me: the outside looks great and everything works perfectly, the battery lasts a long time. I am very satisfied, thank you very much!

Really fast delivery and phone was in perfect condition, looked brand new. Was all pre-set to US English but nothing that wasn't easily fixed in settings. Really happy!!

It was called "excellent". Now only "very good". The camera glass had slight signs of use. Otherwise tip top, would recommend it to others.

The device arrived within the stated time, very well packaged and in perfect condition (you'd have thought it was new!).

Experience at Back Market, rather on 2 measures. Here's my story with a Google Pixel 5a phone bought in January 2023. The order and delivery were impeccable, and the phone looked as good as new (bought for around £340). In September 2023, the screen suddenly turned black and it was impossible to restart the phone. I opened an after-sales service, which went very well: they replaced the phone with another one without any problem (apparently a battery problem, perhaps a problem during repackaging). In March 2024, the same problem occurred, the screen suddenly went blank and I couldn't turn the phone back on... again. I contacted the after-sales service, but this time it wasn't the same: the 12-month warranty had expired, and even if you're given a new phone during the first after-sales service, the warranty isn't extended. It was impossible to get a sales gesture for a new warranty. The only thing I'm offered is a discount code of 5% instead of 3% on a phone purchase on the site... It's obvious that I'll never buy another phone from this site after this experience, so the offer is completely irrelevant. It's a pity, the principle was good to avoid destroying our planet, but the quali...

good smartphone and good transaction. Thanks backmarket

Fast delivery and smartphone as described. Perfect!

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