Why does Back Market charge a Service Fee on my Order? | Back Market
This fee is allowing Back Market to invest in quality control by our refurbishers, to offer you the best experience possible in buying refurbished products.
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148 verified reviews in the last 12 months.
Marine R.
Purchased on the 7 October 2024
Before talking about the product, let's talk about the delivery. I ordered in the afternoon and was amazed to receive the device the very next morning! Superbly packaged despite the fact that it was no longer in its original box. All the accessories were present, as well as the manual. The device showed slight signs of use, probably due to the tests carried out on it. But that's the refurbished game! Now the product. I'm delighted with it. I wasn't very confident when I heard its noise, which sounded pretty cheap to me. But in the end it sucks perfectly and is very practical for everyday use. I use it for everything: The stairs, the crumbs from the children's snacks. I've even cleaned my air vents and my car with it. It's not as powerful as a canister hoover, but it's more than satisfactory. It comes in a super-practical size and is very light. Bonus use: it's perfect for catching big spiders and putting them back outside the house. Thanks to the seller for his speed and professionalism.
Reviewed in France on 9 December 2024
Aspirateur à main Shark Wandvac 2.0 WV270Bruno D.
Purchased on the 29 August 2024
This is the first time I've ordered a refurbished item. I was initially tempted by the price, €97 compared with €249 new, so I thought why not. The parcel arrived in less than 72 hours, and to my great surprise the item is almost new: a micro-scratch on the base is its only defect. I think the filters have been replaced because everything is clean and new. I'm really pleased with this purchase. A big thank you to Back Market, I will not hesitate to renew my purchases on your site. Thanks to all
Reviewed in France on 9 December 2024
Aspirateur balai sans fil Shark WandVac System WV362EAlejandro H.
Purchased on the 11 June 2024
It has arrived in the expected condition, and looks spectacular either way. It would have been nice if it had come with a manual at least, I have used it a couple of times and consider it a success. Now we will have to wait and see if it stays in good condition for the two years indicated. I have to say that the idea of BackMarket Is spectacular for not wasting products that can simply be recovered/reconditioned. Highly recommended.
Reviewed in Spain on 9 December 2024
Aspiradores sin bolsa SHARK NZ801Romane M.
Purchased on the 10 February 2024
Perfectly reconditioned, it looks like new and is reasonably priced compared to new. The handle with its motorised suction head does suck really well. It has several suction modes and is quiet and easy to use. Fast delivery. Very good value for money.
Reviewed in France on 9 December 2024
Aspirateur sans sac Shark CZ250Jeremy P.
Purchased on the 19 January 2025
I'm very satisfied with my purchase, both the fast delivery and the packaging. The hoover has no faults, is very easy to handle and holds a load well. The self-suction base is very practical. The different suction power settings, combined with the "manual hoover" accessory, make it even more practical. And the price is unbeatable! I recommend the Shark hoover on BackMarket :)
Reviewed in France on 29 January 2025
Aspirateur balai sans fil Shark IW3611Catherine F.
Purchased on the 9 January 2025
I'm so happy. The vacuum arrived in two days, direct from the Shark factory. Very clean and brand new, except for 2 small scratches. We paid the minimum price with insurance for 5 years.
Reviewed in France on 27 January 2025
Aspirateur sans sac Shark NZ801Noémie M.
Purchased on the 6 October 2024
The SharkClean robot hoover is very efficient and the application is easy to use, so overall we're very satisfied with its cleaning. However, for the last 2 weeks we've had a big problem: it starts up by itself on certain nights... never at the same time or on the same day, but always at night, even though we don't touch the app and have even programmed it so that it doesn't disturb us from 10pm to 9am. So it's really annoying because it wakes us up with a start every time, it's distressing and it affects our sleep. I've read on the internet that this is a problem that other people have also had with the same hoover. Do we have a way of solving this?
Reviewed in France on 9 December 2024
Aspirateur robot Shark RV2600LFAndreas H.
Purchased on the 9 January 2025
I chose the condition very well. Apart from a few small imperfections, it is in great condition. Does what it promises. What we really like is that it empties itself. Every now and then you have to knock the filter out but I don't think that's too bad.
Reviewed in Germany on 26 January 2025
Kabelloser Staubsauger SHARK IW3611Jennifer D.
Purchased on the 24 January 2025
Delivery the day after the order. was indicated "correct condition", received as good as new, in its original box, as well as the new product. Works perfectly. Nothing to say, I recommend Black Market ✅️ Thank you very much
Reviewed in France on 25 January 2025
Aspirateur balai sans fil Shark WD210EUElena M.
Purchased on the 8 January 2025
This isn't my first order from BM and it's always top notch. The hoover is very good except that it's a bit heavy because the motor is at the top of the handle and the battery takes more than two hours to charge (but maybe that's normal ...). Otherwise it's perfect!
Reviewed in France on 19 January 2025
Aspirateur balai sans fil Shark IX101EU