Customer reviews for Refurbished Devialet Speakers

Product damaged during an after-sales return ... In September 2024 I bought a reconditioned Devialet Phantom II speaker from Backmarket. On receipt, I noticed a fault with the Bluetooth connection. The after-sales service asked me to return the device in its original packaging, which I did as carefully as possible. On receipt of the package, they told me that the device was damaged. From the photos I sent, it was clearly not a problem with the carrier, but at least negligence on the part of the repairer in handling it (it had become dislocated and had been opened). After a so-called investigation, Black Market's after-sales service sent the device back to me for full repair at my expense, on the pretext that the photos were not sufficient before dispatch. I don't understand this situation, which I find unacceptable. I therefore strongly advise you not to buy from Black Market: Avoid! Date of experience: 28 September 2024

The speaker has a poc on the right-hand side, which suggests that it may have suffered a shock and is potentially damaged. This poc was not specified by the seller at the time of ordering, which is very regrettable.

ALL OK. GOOD PACKAGING AND GREAT. THANKS BACK MARKET

The item is in order but was delivered in black instead of white.