It takes forever to send items back for repair its been weeks and it's not even reached the destination yet

The purchase was simple and the delivery was fast. It's impossible to tell the difference between new and reconditioned, apart from the absence of the original packaging. Everything works perfectly well and I'm reassured by the 12-month warranty. I'm very satisfied with my new purchase and my experience on backmarket.

Perfect quality product (comparable to a new product) Zero signs of wear, zero scratches, the console is working perfectly so far. This is the first time I've bought a refurbished product and so far I'm not disappointed.

I had ordered from BackMarket before and had always selected the excellent condition option... but this time I was really surprised; the refurbisher had the nice gesture of (apart from delivering a console in stunning condition, boxed and all original) including Xbox Live and Gold redeemable cards in the box. It arrived earlier than expected and included all the necessary cables and the controller with new batteries. I honestly feel I paid very little for what I received (must be because I'm used to other types of refurbishments). So yes, I would highly recommend it. 1000000/10

Order received before the estimated time and Xbox + controller in the box, that's great! However, I received the console and controller in VERY dirty condition and the power cables weren't all there, no hdmi cable and no cable to recharge the controller. I can understand that this is a refurbishment, but it's unpleasant to have to scrub it as soon as you receive it.

received on time, in the original box and in great condition :-) I'm talking about the Xbox and not the box, I recommend it despite the fact that I didn't buy it reconditioned. It's as good as if I'd bought it in a new shop but at a better price.

Hello, I just want to say that I am satisfied with my order (Xbox one x scorpion edition). Waiting time for delivery: 10/10 The delivery person was very friendly and above all very pleasant. Thank you to the whole team.

Absolutely first class service from Back Market yet again. Bought the xbox series x for my son, it arrived in 3 days and in the original box. Not a mark or scratch on it. You'd never know it was pre owned. I've had 2 phones and and xbox from here and not a single problem once. I'll never buy tech brand new again, five star shopping for sure.

going from an Xbox one to Xbox one x, the settings took longer than expected (Qled TV) but the results were satisfactory. the only downside is that in some games the picture jerks, but that's not due to the console, just to my settings... very happy with my purchase, thank you.