Customer reviews for Refurbished Samsung Galaxy Smartphones

I received my Galaxy S22 Ultra 5G 256GB within a few days of ordering. The phone was flawless, not a single mark or blemish as if it was a BRAND NEW phone. The only problem I encountered was that the phone had been "rooted" which prevents me from using the "biometric security" features that Samsung imbedded in the operating system. The phone has been returned to the seller who is hoping to source a replacement of the same specification. The support team in Back Market have been absolutely fantastic throughout the entire process, acting as a liaison between me and the seller and keeping me updated on a regular basis. Hoping to source a suitable replacement shortly.

Very impressed with the phone I received (it is a Samsung S23). My first experience of buying a refurbished phone, and I'm glad I did. Runs like new and in excellent condition.

Phone came in excellent condition - as promised! i was a little nervous about getting a refurbished foldable, but as soon as i got my hands on it i realized i was worried over nothing. The delivery time was also impressively quick :)

Lovely phone, perfect condition. Had to change the script to Microsoft instead of the original Samsung script, as the key board contained German alphabet letters and the predictive text was driving me crazy, kept replacing my words with German words. I changed the language to English with the Set Up options so I was surprised the keyboard did not change also. I was thinking of returning it for that reason but then I noticed the Microsoft option. Works fine now. Only need to charge it once every two days . Would be better if it stayed charged for longer. Otherwise I'm happy with it.

Initially the item arrived 4 days late but it appears that, that was because of snow. Information on tracking was inadequate. The phone itself is doing exactly as was advertised and the condition was quite good also. So, though it was a very expensive item we are pleased with our purchase and would do business with 'Back Market' in the future.

The phone works great and other than a few scuffs on the screen, it's in great condition. My problem is around how the condition system here doesn't really work when it comes to folding phones. The "great" condition I bought claimed that the screen would be in perfect condition, and any signs of damage would be on the frame of the phone. But since this is a folding phone, there is a second smaller screen, which was not in great condition. It had considerable scuffs which really impact the look of the phone when closed. I think the terminology of the condition rating system needs to be updated when dealing with folding phones, since I was led to believe that the screen (all screens) would be in perfect condition - not just the primary one. I probably would have gone for a higher condition phone if I had known there would be damage to the outer screen, but this was not suggested by the rating system

really great service, fantastic delivery and unlike the other refurb sites the phone arrived in a box with a great charger and looking brand new, very happy with this product,very happy with it's condition and the follow up emails making sure I'm happy with the phone.will definitely use this site again.

phone is perfect no issues really battery life is very good even with high usage it stands up well. throughout the day. front screen is perfect. the inside screen protector bubble at the top of the fold. this wasn't there from day one tho. was from usage. very happy with my fold 4.. got nothing bad to say it's great.

Great service.. quick delivery.. ONLY gripe if I had one was that we can't use Klarna on the page, which would have made additional purchases simpler. We had to use refurbed as they do offer that service and as a household of twelve we buy a LOT of phones so would make good business sense to adopt it