Premium Phones's customer reviews

I got the phone with new battery and good aesthetic grade, it arrived with 2 scratches on the screen but with a glass film they are not even visible anymore! The phone came with charging cable (no adapter). recommended sellers!!! i will buy again

I would love to give it 5 stars, but there are 2 things I have to say. First of all, the Iphone 15 pro is in top condition, with my Iphone 13, which I had ordered, you could see flaws, but here everything is top. But unfortunately the mobile phone came with the wrong cable, which was still lightning to usb-c 😂, the Iphone 15 only uses usb-c to usb-c. I also have to say that I had ordered a new battery, but there were still 90 charging cycles on the Iphone, although I don't think a new battery was installed after all.

I bought the Iphone 14 Pro 512 Go. I received it 2 days after ordering with charger. The phone has no problems, the battery is 100% (I took the new battery option). I don't regret my purchase at all.

Phone was well received and looks like new for a refurbished phone. Even the battery is 100%. Turned it on and started using it perfectly, but I can't create a new Apple account with this phone!

I already knew this site and had a great time, I bought a refurbished iPhone for my son and he is very happy with it! Everything was great: order, delivery and after sales. I also love the site graphically because it is easy to use and it is easy to find what you are looking for.

From this feedback, it seems that BackMarket offers an overall very positive buying experience for refurbished products, thanks in particular to the quality of the products, well-executed delivery tracking and commendable responsiveness of customer service. These are undeniable strengths that reinforce consumer confidence in refurbished products. However, the downsides point to areas for improvement. The fact that chargers are delivered incomplete (cable without mains plug) or that the plugs delivered are of average quality could adversely affect the user experience. This can quickly detract from the overall perception of a quality service. Also, packaging that is considered too light for fragile items is an obvious risk, both in terms of protection and the perception of care given to delivery. My view would be that BackMarket, while keeping its strong points to the fore, should pay more attention to these logistical aspects. An extra effort on the quality of accessories and more robust packaging would make the experience not only positive but virtually irreproachable.

At first I was a little hesitant about buying a refurbished phone, but I opted for the premium version and I couldn't be happier. I received a device that looks practically brand NEW, with no signs of use and with the battery at 100% capacity, having registered only 40 charge cycles. The only part replaced was the screen, and it is completely original. All this at an unbeatable price. After this experience, I sincerely doubt I will ever buy new products from Apple again.

Hello, Premium product, nothing to complain about, but I think it's a shame to be fooled again with a model designed for the Asian market, Hong Kong to be precise. It's very insensitive not to give this information, so you have to wait until you have the product in your hand to discover the seller's deception. This prevents me, for example, from using an e-sim (a very practical service) and benefiting from the famous alert in the event of an accident in an area that is not covered, since without the n53 band of the 5g network there is no access to the Globalstar satellite! I'm frankly reluctant to send the product back, especially as I was planning to replace my wife's device soon by going through your site again. Are you in a position to offer me compensation for this inconvenience on my next purchase? I look forward to hearing from you, Cdt

Delighted with my purchase, I took perfect reconditioning with new battery, it is niquel! Just watch out for the delivery with UPS, who left my parcel outside my front door without my permission.